Shipping & Payments

We ship throughout India!
Free shipping on orders worth INR 5000 and above. For orders under INR 5000, a shipping fee of INR 150 will be charged 

RETURNS
Our garments are all on a made to order basis. Once your order is confirmed, we do not offer any exchange or returns. However, in case of alterations, we will be happy to assist you. One way courier charges will be applicable for the same and will be borne by the customer.


TAXES & DUTIES
For Indian customers:
Product prices displayed are inclusive of all taxes and duties.


PAYMENTS
All payments made against the purchases/services on PnkIshaArora.com by you shall be as against the MRP displayed on the website and shall be in terms and conditions of the third party Online Payment Gateway Services as adopted and applicable to your transaction as approved by PNK Isha Arora. Before shipping your order to you, we may request you to provide supporting documents (including but not limited to Govt. Issued ID and address proof) to establish the ownership of the payment instrument used by you for your purchase. This is done so as to ensure a safe and a full proof online shopping environment to our users.

PNK Isha Arora may employ Razorpay, PaisaPay, PayPal and such other third-party facilities, for Payments on the Website. Such payments can be made through the electronic transactions, as may be permitted by PNK Isha Arora which shall be at its sole discretion. Use of such third-party services will be governed by their User Agreement, Seller Terms, Conditions and other rules and policies as may be required and applicable for your nature of activities.


While availing any of the payment method/s offered by us, we are not responsible or take no liability of whatsoever nature in respect of any loss or damage arising directly or indirectly to you including but not limited to the following: (a) lack of authorisation for any transaction/s; (b) or exceeding the present limit mutually agreed by you and between your “Bank /s”; (c) or any payment issues arising out of the transaction; (d) or decline of transaction for any other reason/s.


DELIVERY

PNK Isha Arora endeavours but does not guarantee delivery of products in the stipulated time period as mentioned on the purchase of the product. In no manner can the contract be repudiated if PNK Isha Arora fails to deliver any one or more products in the stipulated time frame. However, if you fail to take the delivery of the goods, PNK Isha Arora may at its discretion charge you for additional shipping cost.

Delivery timelines might be affected owing to COVID-19 restrictions.